Account Manager – Ecommerce and Online Retail

Will hire before Xmas!  Interviews this and next week!

Clifton, Bristol, mostly in the office, occasional work from home (negotiable)

We’re seeking an experienced and talented account manager for big brand online retailers and e-commerce outlets to join this health and wellbeing consumer product business with exciting growing brands across various categories within this sector.

You will play a pivotal role in optimising the online business operations for this brilliant company and delivering exceptional customer service. As an account manager and e-commerce executive, you’ll maintain all the sales touchpoints — website, online marketplaces, and aggregators — and oversee online sales, manage stock inventories, and optimise the overall customer experience.

If you have a talent for sales, love the online world and have a passion for customer service, we welcome you to join this superb company, which offers competitive remunerations, comprehensive benefits and growth opportunities within the company.

Objectives of this role

• Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities.
• Optimise end-to-end e-commerce journey for customers, from lead generation to conversion and post-purchase follow-up.
• Manage and maintain e-commerce platforms, including product listings, pricing and inventory management.
• Enhance customer experience by working closely with other departments, such as marketing, content and customer service.

Required skills and qualifications

• 3+ years of experience in account management within an e-commerce business, including working with big brand online retailers, with a proven track record of driving online sales and achieving revenue targets.
• Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimise product visibility, customer engagement, and sales conversion.
• Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, order management systems, and customer relationship management (CRM) software.
• Excellent analytical skills in analysing data, conducting market research, and understanding customer behaviour to identify trends and opportunities for growth.
• Great analytical mindset with an ability to use data to drive decision-making and present solutions for boosting online sales.
• Proficient communication skills, both written and verbal, with fluency in English.
• Experience managing e-commerce platforms such as Shopify, Magento, and/or WooCommerce. 

Preferred skills and qualifications

• Ability to working with initiative with a creative mindset to activate unique campaigns to drive sales and brand awareness
• Proficiency in using analytics tools such as Google Analytics Manager, or similar to track and analyse e-commerce performance metrics.
• Ability to work collaboratively with team and take charge as a leader when required.
• Willingness to travel (domestic and international) for company events or business meetings.
• Confident in face-to-face business meetings either 1 on 1 or to a larger team
• Common sense and all-round good person.
• Driving licence

Remuneration

£35k-£40k per annum plus 20% bonus

• 20% bonus and target achievement
• Company pension
• 4 weeks holiday per annum plus bank holidays
• +Birthday day off
• +Wellness Day off
• Part funded gym membership
• Staff discount on products
• Office based mainly