Client Services Director / Senior Account Director – Future Leadership Opportunity

A unique opportunity to join an established full-service design agency and help shape its future

Permanent | Confidential Search

Are you an experienced client services professional who enjoys building relationships, developing people and delivering exceptional work for clients?

This is a rare opportunity to join an independent, close knit successful full-service design agency as a Client Services Director / Account Director, with the opportunity to grow into a future leadership role.

Working closely alongside the MD, you will spend the first couple of years building relationships, understanding the business and taking increasing responsibility, before progressing into a wider leadership position of Managing Director.

About the Business

This established full-service design agency partners with leading organisations across complex B2B with a particular focus on the insurance industry.

The agency works with clients across the UK and internationally, helping organisations communicate effectively through creative design, digital solutions, branding and marketing campaigns.

Built on strong relationships, creative excellence and exceptional service, the business is trusted by clients as an extension of their own teams rather than simply an external supplier.

With a talented and close-knit team, this is an exciting opportunity for someone who wants to play a key role in the next stage of growth.

The Role

Initially, the focus of the role will be on client relationships, account development and supporting the continued success of the agency.

As you become established within the business, you will take on broader leadership responsibility, with a strong focus on supporting, mentoring and developing the team, helping create a positive and high-performing environment.

You will:

• Build and nurture long-term relationships with key B2B clients
• Become a trusted adviser and strategic partner
• Understand client challenges and identify opportunities to add value
• Work closely with creative teams to deliver outstanding solutions
• Support and develop existing accounts
• Identify opportunities to grow client relationships and develop new opportunities
• Help shape client strategy and creative solutions
• Support and develop a talented team
• Contribute to the wider growth and direction of the business

Over time, you will take on broader leadership responsibility, with the opportunity to progress towards a future Managing Director position.

About You

You may currently be working as a:

• Client Services Director
• Account Director
• Senior Account Director
• Client Partner
• Agency Lead

You will have experience managing complex B2B client relationships and enjoy becoming a trusted partner who understands client challenges and delivers solutions.

Just as importantly, you will be someone who is:

• Grounded, approachable and authentic
• Ability to read a room and adapt accordingly
• A kind and supportive people manager
• Confident without being arrogant
• Commercially aware and able to identify growth opportunities
• Curious, collaborative and willing to listen
• Passionate about great work and great service

You will be someone who can balance two important areas: protecting and strengthening existing client relationships while also helping the business grow.

Background

Experience within a design agency, creative agency, insurance, professional services, consultancy or another complex B2B environment would be advantageous.

Experience working with insurance clients would be particularly valuable, but sector knowledge is not essential if you have the ability to understand complex organisations, build credibility quickly and develop strong relationships.

The most important qualities are your approach, emotional intelligence, leadership style and ability to build trust.

Why This Opportunity?

It is an opportunity to join a respected agency with a superb culture, work closely with an experienced leadership team, make a genuine impact and develop towards a future leadership position.

You will join a business with strong client relationships, talented creative people and the opportunity to help shape the next chapter of its growth.

This is a confidential search. Please apply for an initial conversation.

Location: South Wales
Salary: circa £60k-65k