Consumer Insights and Research Executive

A growing, purpose-led organisation is looking for a Consumer Insights and Research Executive to join its team and help bring the voice of the customer into key business decisions.

Reporting to the Head of Insights, you’ll work across marketing, product and customer teams to turn data into clear, actionable insights. Using a mix of qualitative and quantitative research, you’ll uncover behavioural trends, assess the impact of campaigns and features, and help shape strategy across the business.

You’ll come from in an insights or consumer research role; financial services/fintech would be helpful.

We’re looking for someone passionate about understanding consumers and what drives their decisions. You’ll conduct research to uncover why people buy, what motivates them, and how they experience a product or the problem it solves. This includes qualitative work like customer interviews and quantitative research such as surveys. You’ll turn these insights into compelling reports and presentations, helping the team make informed, customer-focused decisions. If you enjoy digging into data, spotting trends, and turning research into action, this role is perfect for you.

This is a varied and collaborative role for someone who enjoys working as a mixed-methods researcher, combining curiosity with strong analytical thinking to translate data into meaningful stories.

Key responsibilities

• Designing and delivering qualitative and quantitative research
• Analysing customer behaviour and campaign performance
• Producing clear reports and insight presentations for stakeholders
• Supporting a test-and-learn culture through experimentation and insight
• Working cross-functionally to inform marketing, product and customer strategies
• Championing a data-driven, customer-first approach across the organisation

About you

• Around 2+ years’ experience in an insights, research or analytics role ideally in finance or fintech or at least consumer insights.
• Comfortable working with both qualitative and quantitative data
• Strong analytical and communication skills
• Curious about customer behaviour and motivated by uncovering insights
• Experience with research, analytics or data tools
• Ideally a degree in a field that combines analytical thinking with creative problem solving (such as behavioural psychology, sociology, or statistics)
• If you’ve come from a customer-focused, membership or subscription industry, that would be helpful.

This is a great opportunity to join a collaborative team and play a key role in helping the business better understand its customers and make smarter, insight-led decisions.

Bristol office 1 day per week/rest can be remote

£30k-£40k plus excellent benefits.